Refund Policy
Pro Online Developers ensures 100% customer satisfaction with our unlimited free
Revision Policy which enables you to improve on your initial design brief free of charge
through your account area.
In case of any duplicate charge due to processing error, failing to fulfill any of your special
designing requirements, or not able to complete your design order as per the delivery
policy, your complete design order amount will be refunded. In case of any dissatisfaction
with any design services provided by Pro Online Developers , you can submit a refund
request within five days of your initial delivery. However, it shall be assumed between both
parties that you are satisfied with your initial delivery if a refund request is not received
within five days of initial delivery. For any Special / Combo packages, a refund will be
applicable the same as it is on the single packages
Your refund would be processed as per the chart below:
All refund requests will be fulfilled as per the following arrangement:
- If a request for a refund is made before the Initial concept delivery, you would be eligible for a Full Refund (less 10% service & processing fee).
- If a request for a refund is made within 48 hours, you would be eligible for a 66% refund (less 10% service & processing fee).
- If a request for a refund is made between 48- 120 hours of the initial delivery, you would be eligible a 33% refund (less 10% service & processing fee).
- No refund request will be entertained after 120 hours of your initial design delivery, however since we believe in 100% customer satisfaction you`re encouraged to contact us in case of any concern.
- Please be advised that in case of no response, feedback or correspondence from the client/customer (excluding any emergency, demise or intimation) for 14 days, the associated project would be halted outright and the files would be retained in the archive folder.
All refund requests should be communicated to the support department. Premium Book
Publishers , based on the violation of your user agreement reserves the right to
approve/disapprove your request on an individual case to case basis. How to claim your
refund To assure your refund request is approved, please make sure you meet the following
requirements:
Claim your refund specifying your concern by contacting us via any of the following two
modes:
- We will try to resolve your concern by virtue of our revision policy immediately or else will email you a refund request approval from our refund department. After the refund, your design rights would be obtained by Pro Online Developers and you would not be able to display any version of the design sent by the company. Let us also specify that:
- Since the design rights would now be transferred to the company, you agree that you will have no right (direct or indirect) to use any response or other content, work product, or media, nor will you have any ownership interest in or to the same. If you have any questions or concerns about our Refund Policy, please contact us by info@proonlinedevelopers.com